Tech. Support
(request for new user)
  • This email address is being protected from spambots. You need JavaScript enabled to view it.

NETWORKING - ICT

Speed, Speed, Speed and again SPEED

Innovative Networking - ICT Solutions

With the ever increasing bandwidth demand from clients’ applications, it is extremely important to avoid choosing an O.S. or an application level that has to ask: “Where the TCP/IP packet that needs to be forwarded?”

Yes, we agree, this is the main job of an ICT HW application: route TCP/IP packet from a WiFi to a LAN, or between LANs, and so on.

Fully considering that, we have developed our N1 family, where the TCP/IP handling is done by a dedicated hardware engine and loads neither the CPU nor the O.S. nor an application level.

The result: Speed, Speed, Speed and again SPEED. Exactly what you need! In addition, we have added, for increased reliability

01

a design that avoids any stoppage of your services

02

dedicated UPS manager that keeps you from having to buy an additional system

03

a dual power input that gives relief to the most frequent fault: power supply failure

These are the basics for a 24/7 system.
The Novasom Industries N1 has been designed to be hosted by a mini ITX format chassis, that is a standard on the standard, and it gives you mPCIe slots to plug in additional options like a WiFi card or a RAID controller and complete your application.
Install it and forget it.

ALL APPLICATIONS

HUMAN MACHINE INTERFACE

HUMAN MACHINE INTERFACE

INTERNET OF THINGS

INTERNET OF THINGS

FOOD & BEVERAGE

FOOD & BEVERAGE

DOMOTIC

DOMOTIC

NETWORKING – ICT

NETWORKING – ICT

AUTOMATION

AUTOMATION

HEALTHCARE AND MEDICAL

HEALTHCARE AND MEDICAL

TRANSPORTATION & LOGISTICS

TRANSPORTATION & LOGISTICS

INFOTAINMENT & DIGITAL SIGNAGE

INFOTAINMENT & DIGITAL SIGNAGE

KIOSKS & VENDING MACHINES

KIOSKS & VENDING MACHINES

We believe that a good technical support is one of the key of our and your's success. To give you the best services we can, our engineer need to understand your request , may be replicate the probem you ask , and give you a proper and sure answer. In order to do this in a structured way, we use a process and a management tools that will require a minimum process time and proper tools to avoid miss information with " quick email" .

Thanks for understand that.

Please follow the instructions below

Step 1 - Fill in the form

Step 1 - Fill in the form

To better help you, we need to identify you and your company. Please insert your company e-mail and your company name in order to allow us to easily identify you and to offer to you the best possible support. To send the request, you must accept the support conditions. After completing everything, click "Send".

This authorization will be done as soon as possible, within our business working day UTC + 2. As soon as we process the request, typically 24-48h, you will receive an email with the credentials at the email you indicate as contact. Be sure it's correctly written. A phone number will help us in case we need to contact you.

Step 2 - Access credentials

At the e-mail address entered in the initial form, an e-mail will be sent with access credentials.
Step 3 - Login with the credentials you receive

Step 3 - Login with the credentials you receive

Reconnect to the site and, with the your credentials, do the "Login"
Step 4 - Read Documentation or open a Support Case

Step 4 - Read Documentation or open a Support Case

Once logged in you will have the opportunity to choose between "Documentation" and "Cases"

"Documentation" is the section where you can find manuals, application notes and other documentation useful to make your product work. TIP: before opening a case, try to take a look at this section, the resolution of your problem could be at your fingertips.

"Cases" is the section where you can open the real requests for assistance and have a direct contact with our support team. Our target is to help you in the shortest time we can, but our main purpose is to give you a good and proper answer. Those things require time, to understand, because those things are complex and every customer is important to us.
Thanks for understanding
Step 5 - To open the Case go to

Step 5 - To open the Case go to "Cases" and select New Case

Step 6 - Fill the technical support form

Step 6 - Fill the technical support form

A new form will open and you’ll be able to insert the type of request and the type of problem. We ask you to be as precise as possible including, in addition to the problem encountered, and the identification data of the board/product (product number, serial number, DC, order code); in this way we could offer you the best possible support.
After entering all the data, press "Send". The request comes directly to our support team who will try to give you the best assistance in the shortest possible time.
TIP: to make the support as efficient as possible install on your computer Team Viewer, headphones and microphone: they may be useful to communicate with our team.

Move to below step 7

Step 7 - How to see all open Cases (will this be by company or by individual?  If individual you can indicate “your” open cases.)

Step 7 - How to see all open Cases (will this be by company or by individual? If individual you can indicate “your” open cases.)

Pressing "List Case" you’ll have the history of all the open Cases and you will to be able to monitor their statuses, maintain a dialog with our support team and to close once resolved.

Request that once a case is opened you try to maintain a dialog within the case and not start a new case unless it is for a separate “problem” warranting a separate technical investigation.