Tech. Support
(request for new user)
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CYBER HACKING

The idea of Novasom Board is SWITCH AND FORGET

Hacking from the web

Every system connected to the web can be hacked by somebody that can fraudulently and slyly enter, and change something at os level for example, to halt the system, or at application level, to let the system act differently than intended.

Classic hackers job could be to steal a password , or use remotely and without permission a camera or microphone to record video and conversation.

While this is quite complex, it is possible.

Unfortunately, if you want to enter into your system remotely, you must leave a door open, and as complex a key as you make it, a good hacker can find a way thru that same door.

This was true before the Novasom board has been considered.

While a very good firewall is installable on our Novasom boards and systems, and it’s

01

a group of SW protection routine that we’ve tested and refined for many years

02

and absolutely secret ( only the executable is installable on the board, not the source code)

we can still agree that this kind of protection might not be enough.

Because the integrity of our system is a priority, and the idea of a Novasom board is switch on and forget, 

WE CAN INSTALL ON REQUEST

an agent, that will close all the standard SSH, FTP, HTTP input ports.

And into this now closed door, no one can enter.

Yes you may say, good things and how I can communicate with my system?

Because this application, talks in an outbound mode with a server service, where you can login you can see but not control what is happening.
So you’re entering on our service’s web site, not on your board, because nobody can enter there.

And is somebody cracks the web site, eventhough it is also highly protected, it is the web site that goes down, not your application.

Because you’ve used a Novasom board, what else? 

CYBER HACKING - Novasom Industries -Single Board Computers

Cyber Hacking - Say NO with Novasom Boards
We believe that a good technical support is one of the key of our and your's success. To give you the best services we can, our engineer need to understand your request , may be replicate the probem you ask , and give you a proper and sure answer. In order to do this in a structured way, we use a process and a management tools that will require a minimum process time and proper tools to avoid miss information with " quick email" .

Thanks for understand that.

Please follow the instructions below

Step 1 - Fill in the form

Step 1 - Fill in the form

To better help you, we need to identify you and your company. Please insert your company e-mail and your company name in order to allow us to easily identify you and to offer to you the best possible support. To send the request, you must accept the support conditions. After completing everything, click "Send".

This authorization will be done as soon as possible, within our business working day UTC + 2. As soon as we process the request, typically 24-48h, you will receive an email with the credentials at the email you indicate as contact. Be sure it's correctly written. A phone number will help us in case we need to contact you.

Step 2 - Access credentials

At the e-mail address entered in the initial form, an e-mail will be sent with access credentials.
Step 3 - Login with the credentials you receive

Step 3 - Login with the credentials you receive

Reconnect to the site and, with the your credentials, do the "Login"
Step 4 - Read Documentation or open a Support Case

Step 4 - Read Documentation or open a Support Case

Once logged in you will have the opportunity to choose between "Documentation" and "Cases"

"Documentation" is the section where you can find manuals, application notes and other documentation useful to make your product work. TIP: before opening a case, try to take a look at this section, the resolution of your problem could be at your fingertips.

"Cases" is the section where you can open the real requests for assistance and have a direct contact with our support team. Our target is to help you in the shortest time we can, but our main purpose is to give you a good and proper answer. Those things require time, to understand, because those things are complex and every customer is important to us.
Thanks for understanding
Step 5 - To open the Case go to

Step 5 - To open the Case go to "Cases" and select New Case

Step 6 - Fill the technical support form

Step 6 - Fill the technical support form

A new form will open and you’ll be able to insert the type of request and the type of problem. We ask you to be as precise as possible including, in addition to the problem encountered, and the identification data of the board/product (product number, serial number, DC, order code); in this way we could offer you the best possible support.
After entering all the data, press "Send". The request comes directly to our support team who will try to give you the best assistance in the shortest possible time.
TIP: to make the support as efficient as possible install on your computer Team Viewer, headphones and microphone: they may be useful to communicate with our team.

Move to below step 7

Step 7 - How to see all open Cases (will this be by company or by individual?  If individual you can indicate “your” open cases.)

Step 7 - How to see all open Cases (will this be by company or by individual? If individual you can indicate “your” open cases.)

Pressing "List Case" you’ll have the history of all the open Cases and you will to be able to monitor their statuses, maintain a dialog with our support team and to close once resolved.

Request that once a case is opened you try to maintain a dialog within the case and not start a new case unless it is for a separate “problem” warranting a separate technical investigation.