Tech. Support
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From just the schematic you get nothing close

We’re, in the industrial world, convinced that the electric schematic of our product is the first thing to be protected from third party eyes.

Yes, I think this is true and I totally agree if this schematic contains complex analog parts or innovative methods to analyze-decode-doing something. Things between physics and mathematics may come from a huge and expensive period of experiments and financially risky things being done.

This is much less true as we use much higher end digital devices, or generic high end chips. Also if the schematic is going to be ,complex, because to route 1000 pin of a complex CPU is a job, even though what we’ve done is not so different from what the application notes and datasheet of the chip manufacturer recommend.
Simply because this is how this complex system shall work.
If done differently it does not.

However, the big problems start after the schematic.

01

First big step is the development of the PCB, that is not only a huge source of bugs should the design goes beyond the control and experience of the PCB developer, but from another things that require visions of the market, because impact on shape, connectors’ availability and cost

02

Then, you need to prototype and debug what comes back from the contract manufacturer i suppose external to your company, at least a problem and In any case good luck.
And the debugging is not only hardware debugging, but requires software writing-adapting from the boot system to the mail files system able to wake up the unit. A huge, long, complex job, not always ending correctly.

Then, do you think you’ve done the job and you can start the industrial production and go straight to your most wanted profit phases of your business?


Maybe you need to think again.
03

Not only do you need to certify your product (this result may contain bad news requiring significant rework/redesign), but you need to setup some test process that assures the quality and reliability of your product and you must label it correctly to be able to recognize your product after months or year. Every single products. Yes.

04

Then, set up the process to check the overall global quality prior to shipment of your product, from the packaging to the instruction for use. Of every single product again.

05

Lastly, setup a system to manage any potential calls from a customer asking for information because they suspect a non-working part. And if you’ve sold thousands of parts, several thousand, this system cannot be simply email based.

And this is the scenario when all the things goes well, so problems are excluded.


So a lot of things do to after the schematic, which is an important part of the product, but not so much...

Just call us


We believe that a good technical support is one of the key of our and your's success. To give you the best services we can, our engineer need to understand your request , may be replicate the probem you ask , and give you a proper and sure answer. In order to do this in a structured way, we use a process and a management tools that will require a minimum process time and proper tools to avoid miss information with " quick email" .

Thanks for understand that.

Please follow the instructions below

Step 1 - Fill in the form

Step 1 - Fill in the form

To better help you, we need to identify you and your company. Please insert your company e-mail and your company name in order to allow us to easily identify you and to offer to you the best possible support. To send the request, you must accept the support conditions. After completing everything, click "Send".

This authorization will be done as soon as possible, within our business working day UTC + 2. As soon as we process the request, typically 24-48h, you will receive an email with the credentials at the email you indicate as contact. Be sure it's correctly written. A phone number will help us in case we need to contact you.

Step 2 - Access credentials

At the e-mail address entered in the initial form, an e-mail will be sent with access credentials.
Step 3 - Login with the credentials you receive

Step 3 - Login with the credentials you receive

Reconnect to the site and, with the your credentials, do the "Login"
Step 4 - Read Documentation or open a Support Case

Step 4 - Read Documentation or open a Support Case

Once logged in you will have the opportunity to choose between "Documentation" and "Cases"

"Documentation" is the section where you can find manuals, application notes and other documentation useful to make your product work. TIP: before opening a case, try to take a look at this section, the resolution of your problem could be at your fingertips.

"Cases" is the section where you can open the real requests for assistance and have a direct contact with our support team. Our target is to help you in the shortest time we can, but our main purpose is to give you a good and proper answer. Those things require time, to understand, because those things are complex and every customer is important to us.
Thanks for understanding
Step 5 - To open the Case go to

Step 5 - To open the Case go to "Cases" and select New Case

Step 6 - Fill the technical support form

Step 6 - Fill the technical support form

A new form will open and you’ll be able to insert the type of request and the type of problem. We ask you to be as precise as possible including, in addition to the problem encountered, and the identification data of the board/product (product number, serial number, DC, order code); in this way we could offer you the best possible support.
After entering all the data, press "Send". The request comes directly to our support team who will try to give you the best assistance in the shortest possible time.
TIP: to make the support as efficient as possible install on your computer Team Viewer, headphones and microphone: they may be useful to communicate with our team.

Move to below step 7

Step 7 - How to see all open Cases (will this be by company or by individual?  If individual you can indicate “your” open cases.)

Step 7 - How to see all open Cases (will this be by company or by individual? If individual you can indicate “your” open cases.)

Pressing "List Case" you’ll have the history of all the open Cases and you will to be able to monitor their statuses, maintain a dialog with our support team and to close once resolved.

Request that once a case is opened you try to maintain a dialog within the case and not start a new case unless it is for a separate “problem” warranting a separate technical investigation.