Tech. Support
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NOVA PC - Single Board Computer Novasom Industries

NOVApc is the plug & play solution for HMI, Automation, Health care and several other applications

It is a solution designed to combine any Novasom board with a display and all the necessary accessories.

NOVA PC - Novasom Industries - Plug and paly solution for HMI, AUtomation, Health Care

We offer a wide range of configuration:

  • Any Novasom SBC can be used
  • Any display size starting from 3.5”
  • Resistive and Capacitive touch panel integration
  • Complete cables/adapters set
  • Coverglass and open frame versions available
  • Extremely simple and robust design, built to last
  • It is delivered with the SBC sw already configured for the display

To simplify the choice of the product and shorten the delivery time of the solution, we defined also some standard configurations based on 5”, 7” and 10.1” display and on U5C, M7C, M7FT, P7D SBCs.

 

  • NOVA PC - Embedded System - plug and play solution for HMI, Automation, Health, etc
  • NOVA PC - Embedded System - plug and play solution for HMI, Automation, Health, etc
  • NOVA PC - Embedded System - plug and play solution for HMI, Automation, Health, etc
  • NOVA PC - Embedded System - plug and play solution for HMI, Automation, Health, etc
  • NOVA PC - Embedded System - plug and play solution for HMI, Automation, Health, etc
  • NOVA PC - Embedded System - plug and play solution for HMI, Automation, Health, etc
SDK – NOVAEMBED™

SDK-NOVAEMBED - software

 

An instrument through a graphical interface, allows you to configure the linux kernel in a simple and intuitive thus optimizing the performance of the card.

Unique Selling Points

  • Unit is a complete working system
  • High hardware scalability for extremely powerful connectivity
  • Rugged connector, shock and vibration resistant
  • Any NOVAsom board supported
  • 5”, 7” and 10.1 “ standard products available
  • Resistive and Capacitive Touchscreen available
  • Any size and any display connectible with our support
  • 15 Years lifetime availability with obsolescence management services
  • Fully certified board

Hardware Key Points

  • Galvanized Metal to assure corrosion resistance
  • IP protection available on request
  • Coverglass version allows up to IP 68 assembly
  • Shock resistant
  • Proprietary solution to avoid touchscreeen interference
  • Customer logo available on request
  • Shielded Videocable
  • Coverglass or openframe model

Warranty and Certification

warranty
  • UP TO 5 YEARS TOTAL WARRANTY
  • 15 YEARS LIFETIME AVAILABILITY
  • ONLY INDUSTRIAL COMPONENTS USED
  • FOR HMI AND PROCESS CONTROL APPLICATIONS

AVAILABLE CONFIGURATIONS

NPC-5RGB-PCAP-U5-CG
  • Display RGB 5” 800×480
  • pcap touch with coverglass
  • connection cables/adapter and mounting frame to Novasom board
  • Including NovasomU5C board & power supply
NPC-5RGB-RES-U5-OF
NPC-7RGB-PCAP-U5-CG
NPC-7RGB-RES-U5-OF
NPC-7LVDS-PCAP-P7D-CG
NPC-7LVDS-PCAP-P7D-OF
NPC-7HDMI-PCAP-M7PLUSC-A-CG
NPC-7HDMI-PCAP-M7PLUSFT-A-CG
NPC-10.1LVDS-PCAP-P7D-A-CG
NPC-10.1HDMI-PCAP-M7PLUSC-A-CG
NPC-10.1HDMI-PCAP-M7PLUSFT-A-CG
For details see the line brochure

Just call us

We have the solution for you

We believe that a good technical support is one of the key of our and your's success. To give you the best services we can, our engineer need to understand your request , may be replicate the probem you ask , and give you a proper and sure answer. In order to do this in a structured way, we use a process and a management tools that will require a minimum process time and proper tools to avoid miss information with " quick email" .

Thanks for understand that.

Please follow the instructions below

Step 1 - Fill in the form

Step 1 - Fill in the form

To better help you, we need to identify you and your company. Please insert your company e-mail and your company name in order to allow us to easily identify you and to offer to you the best possible support. To send the request, you must accept the support conditions. After completing everything, click "Send".

This authorization will be done as soon as possible, within our business working day UTC + 2. As soon as we process the request, typically 24-48h, you will receive an email with the credentials at the email you indicate as contact. Be sure it's correctly written. A phone number will help us in case we need to contact you.

Step 2 - Access credentials

At the e-mail address entered in the initial form, an e-mail will be sent with access credentials.
Step 3 - Login with the credentials you receive

Step 3 - Login with the credentials you receive

Reconnect to the site and, with the your credentials, do the "Login"
Step 4 - Read Documentation or open a Support Case

Step 4 - Read Documentation or open a Support Case

Once logged in you will have the opportunity to choose between "Documentation" and "Cases"

"Documentation" is the section where you can find manuals, application notes and other documentation useful to make your product work. TIP: before opening a case, try to take a look at this section, the resolution of your problem could be at your fingertips.

"Cases" is the section where you can open the real requests for assistance and have a direct contact with our support team. Our target is to help you in the shortest time we can, but our main purpose is to give you a good and proper answer. Those things require time, to understand, because those things are complex and every customer is important to us.
Thanks for understanding
Step 5 - To open the Case go to

Step 5 - To open the Case go to "Cases" and select New Case

Step 6 - Fill the technical support form

Step 6 - Fill the technical support form

A new form will open and you’ll be able to insert the type of request and the type of problem. We ask you to be as precise as possible including, in addition to the problem encountered, and the identification data of the board/product (product number, serial number, DC, order code); in this way we could offer you the best possible support.
After entering all the data, press "Send". The request comes directly to our support team who will try to give you the best assistance in the shortest possible time.
TIP: to make the support as efficient as possible install on your computer Team Viewer, headphones and microphone: they may be useful to communicate with our team.

Move to below step 7

Step 7 - How to see all open Cases (will this be by company or by individual?  If individual you can indicate “your” open cases.)

Step 7 - How to see all open Cases (will this be by company or by individual? If individual you can indicate “your” open cases.)

Pressing "List Case" you’ll have the history of all the open Cases and you will to be able to monitor their statuses, maintain a dialog with our support team and to close once resolved.

Request that once a case is opened you try to maintain a dialog within the case and not start a new case unless it is for a separate “problem” warranting a separate technical investigation.