Tech. Support
(request for new user)
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Experience

Experience is the greatest value in the world generally, but is fundamental in our embedded electronics world because both time and certainty are money.

Experience means somebody has already done something, understood how to do it, solved small and big problems that may just be tedious but simple or be a simple waste of time, to seemingly insurmountable obstacles where you can lose days, nights, and patience and get wrapped up in a knot.

Things in our embedded world are not so simple, and without the benefit of experience it is easy to get wrapped up in problems which are always present and are ready to block or seriously delay a project.

How to avoid this situation?

Understand that if you are a system integrator, you already have your integration or application software problems, so you need avoid adding hardware problems to your situation and buy a serious, stable flexible and supported Single Board Computer and just use it in the fastest way you can. Don’t try to do another job that someone else has already done. Think about going directly to your strengths and being laser focused on your target with your IP, and maybe you will win.

Otherwise, you’ll fall behind for sure.

Yes I know, the temptation to save some money on volume production, and /or to own the total hardware IP for entire project in your hands is strong. But be realistic. You can’t wait two or three years to prototype, debug, certify, and solve all the OS and driver installation setup… It’s really too much. Consider that you accept that you do not build a semiconductor because someone else with experience has already done it. The same with a single board computer. Someone else with experience has already done it.

Moreover, and this is the experience that talk of, from the electrical schematic of a board, you have less than 30% of the entire job done. Without significant, do it every day, experience low level software such as BSP mapping, and driver integration into the kernel may be a fatal trap, as well as all the industrialization job from the tracking of your product to the development of the testing machine. It’s a huge amount of job to be done, and require years of skilled engineer’s and investment that makes sense only for several thousand boards, probably every month.

Couldn’t your time be better used focusing on what you have experience in and leave the hardware and low level software to us?

Just call us

and discover how we can help you to get to your target the fastest and with the least risk

Novasom Industries

NOVASOM INDUSTRIES - USA

Federal ID Number 811523802

NOVASOM INDUSTRIES - EUROPE

VAT RO36203804
R.C. N. J40/8303/14.06.2016

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We believe that a good technical support is one of the key of our and your's success. To give you the best services we can, our engineer need to understand your request , may be replicate the probem you ask , and give you a proper and sure answer. In order to do this in a structured way, we use a process and a management tools that will require a minimum process time and proper tools to avoid miss information with " quick email" .

Thanks for understand that.

Please follow the instructions below

Step 1 - Fill in the form

Step 1 - Fill in the form

To better help you, we need to identify you and your company. Please insert your company e-mail and your company name in order to allow us to easily identify you and to offer to you the best possible support. To send the request, you must accept the support conditions. After completing everything, click "Send".

This authorization will be done as soon as possible, within our business working day UTC + 2. As soon as we process the request, typically 24-48h, you will receive an email with the credentials at the email you indicate as contact. Be sure it's correctly written. A phone number will help us in case we need to contact you.

Step 2 - Access credentials

At the e-mail address entered in the initial form, an e-mail will be sent with access credentials.
Step 3 - Login with the credentials you receive

Step 3 - Login with the credentials you receive

Reconnect to the site and, with the your credentials, do the "Login"
Step 4 - Read Documentation or open a Support Case

Step 4 - Read Documentation or open a Support Case

Once logged in you will have the opportunity to choose between "Documentation" and "Cases"

"Documentation" is the section where you can find manuals, application notes and other documentation useful to make your product work. TIP: before opening a case, try to take a look at this section, the resolution of your problem could be at your fingertips.

"Cases" is the section where you can open the real requests for assistance and have a direct contact with our support team. Our target is to help you in the shortest time we can, but our main purpose is to give you a good and proper answer. Those things require time, to understand, because those things are complex and every customer is important to us.
Thanks for understanding
Step 5 - To open the Case go to

Step 5 - To open the Case go to "Cases" and select New Case

Step 6 - Fill the technical support form

Step 6 - Fill the technical support form

A new form will open and you’ll be able to insert the type of request and the type of problem. We ask you to be as precise as possible including, in addition to the problem encountered, and the identification data of the board/product (product number, serial number, DC, order code); in this way we could offer you the best possible support.
After entering all the data, press "Send". The request comes directly to our support team who will try to give you the best assistance in the shortest possible time.
TIP: to make the support as efficient as possible install on your computer Team Viewer, headphones and microphone: they may be useful to communicate with our team.

Move to below step 7

Step 7 - How to see all open Cases (will this be by company or by individual? If individual you can indicate “your” open cases.)

Step 7 - How to see all open Cases (will this be by company or by individual? If individual you can indicate “your” open cases.)

Pressing "List Case" you’ll have the history of all the open Cases and you will to be able to monitor their statuses, maintain a dialog with our support team and to close once resolved.

Request that once a case is opened you try to maintain a dialog within the case and not start a new case unless it is for a separate “problem” warranting a separate technical investigation.