Tech. Support
(request for new user)
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All of our SBCs are provided with dedicated software.

On almost all of our boards Linux can be installed, but we also have SBCs with
Android, Windows 10 IoT and/or Windows 10.
Typically with Android and Windows is all available, but when you switch to Linux (which is also the most popular SW), the problems start.
With Linux you have the Kernel, the BSP and the SDK. Good performance from the HW depends very much on how the kernel and the BSP have been made, tested and corrected for bugs in the network (because Linux is an open source operating system where no one is the owner and no one is responsible for any malfunctions). This is why we created our own kernel and our own BSP. We have thoroughly tested all the functions and corrected the various problems. We are therefore able to provide guaranteed and working software. This certainly does not happen when you download it from the community.
The SDK, is a complex set of SW which allows you to program a user code, configure the operating system “kernel” with appropriate video, set boot parameters, select specific peripheral drivers and their configurations etc. For our SDK we developed a SW tool suite named NovaEmbed™ which allows the programming of the Novasom Industries embedded system at a kernel-BSP and Boot level in a visual and preset way. This reduces “time to market” in the development of embedded Linux applications (which normally require highly specialized personnel and more time) and guarantees no errors resulting from the command line programming of the traditional SDK.
SBC SW MATRIX - Novasom Industries
Board Support Package - Novasom Industries
KERNEL LINUX - Novasom Industries
SDK NovaEmbed - Novasom Industries


The installation of a complex software package on a Linux embedded system may be not so easy. Kernel compatibility may affect also hardware functionality. This happens with any embedded Linux machine you can find the market.
Along the years we have achieved considerable standards of prestige and reliability, thanks to the use of the best technologies available on the market and the strong cooperation that we have with our partners.

Call the business and we will help you. Free For free.

The Novasom’s tech support is always ready to help our customer to solve those potential issue and to guarantee their best chance of winning in their market!
Do you want the software installed on your Novasom Industries based system?


Tested and running on our SBC.
We believe that a good technical support is one of the key of our and your's success. To give you the best services we can, our engineer need to understand your request , may be replicate the probem you ask , and give you a proper and sure answer. In order to do this in a structured way, we use a process and a management tools that will require a minimum process time and proper tools to avoid miss information with " quick email" .

Thanks for understand that.

Please follow the instructions below

Step 1 - Fill in the form

Step 1 - Fill in the form

To better help you, we need to identify you and your company. Please insert your company e-mail and your company name in order to allow us to easily identify you and to offer to you the best possible support. To send the request, you must accept the support conditions. After completing everything, click "Send".

This authorization will be done as soon as possible, within our business working day UTC + 2. As soon as we process the request, typically 24-48h, you will receive an email with the credentials at the email you indicate as contact. Be sure it's correctly written. A phone number will help us in case we need to contact you.

Step 2 - Access credentials

At the e-mail address entered in the initial form, an e-mail will be sent with access credentials.
Step 3 - Login with the credentials you receive

Step 3 - Login with the credentials you receive

Reconnect to the site and, with the your credentials, do the "Login"
Step 4 - Read Documentation or open a Support Case

Step 4 - Read Documentation or open a Support Case

Once logged in you will have the opportunity to choose between "Documentation" and "Cases"

"Documentation" is the section where you can find manuals, application notes and other documentation useful to make your product work. TIP: before opening a case, try to take a look at this section, the resolution of your problem could be at your fingertips.

"Cases" is the section where you can open the real requests for assistance and have a direct contact with our support team. Our target is to help you in the shortest time we can, but our main purpose is to give you a good and proper answer. Those things require time, to understand, because those things are complex and every customer is important to us.
Thanks for understanding
Step 5 - To open the Case go to

Step 5 - To open the Case go to "Cases" and select New Case

Step 6 - Fill the technical support form

Step 6 - Fill the technical support form

A new form will open and you’ll be able to insert the type of request and the type of problem. We ask you to be as precise as possible including, in addition to the problem encountered, and the identification data of the board/product (product number, serial number, DC, order code); in this way we could offer you the best possible support.
After entering all the data, press "Send". The request comes directly to our support team who will try to give you the best assistance in the shortest possible time.
TIP: to make the support as efficient as possible install on your computer Team Viewer, headphones and microphone: they may be useful to communicate with our team.

Move to below step 7

Step 7 - How to see all open Cases (will this be by company or by individual?  If individual you can indicate “your” open cases.)

Step 7 - How to see all open Cases (will this be by company or by individual? If individual you can indicate “your” open cases.)

Pressing "List Case" you’ll have the history of all the open Cases and you will to be able to monitor their statuses, maintain a dialog with our support team and to close once resolved.

Request that once a case is opened you try to maintain a dialog within the case and not start a new case unless it is for a separate “problem” warranting a separate technical investigation.