Tech. Support
(request for new user)
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Time to market

Projects seem to always start late, and as much as one puts the best effort to have all the data one needs for the technical specification, something is always missed and creates further delay…

And we should add to the delay, also the time to rework things because of mistakes, or simply misunderstandings.

Happens. Things like that happen when somebody works.

And we should also keep in our plan the delay of major effort required simply because we miss the right road from the beginning, and discover it when it’s too late, so rework again.

This happens because we’re sometimes greedy, and we want to minimize our price on volume without considering the effective price of human work, sometimes gabby, and we under evaluate the difficulty of certain technologies, the market requires us to use.

So?

So try to be realistic and pragmatic. You need to use the road that is (not just seems) the quickest and safest to reach your goal, especially when your job of system integrator, machine manufacturer, measurement devices maker of advertising kiosk assembler, is different from that of a board manufacturer.

The development of a board starting from 0, requires a team of skilled persons and several quarters to be prototyped, debugged, certified and so on. Plus the charge of an industrialization and supplier process able to realize thousands without problems. More than one year’s of pain, trouble, and difficulty.

Also if you start from a SOM, with the idea that the most complex job is done, you are buying into a false premise. The routing of a DDR3-4 memory may be a complex thing, but not less than routing and driving a USB3 or Ethernet. From a HW point of view it is the same impedance checked net, but you gain a lot of dirty jobs to configure the GPIO as you like. And then go on with kernel configuration, driver installation, debugging, and certification and so on. As in the last paragraph.

So?

The only real way to go, in a few months, to a working proto and another few months to a safe industrial production run, is to use an SBC already done, flexible enough to solve your specific problems, where all has been done and nothing more is to be done. Or just a very small part, hopefully by somebody else.

NO OTHER CHOICE

And this is not because is what I think after 20y + of experience, but is because it is what it is.
Process, things to be done, and problems to be solved require time and money. That’s all.

Believe it and call us

to understand how we can best solve your problems

Be wary of imitations or announcements of “it’s easy”. We’ve the experience to say no, it’s a difficult thing and this is the right way to go.


We believe that a good technical support is one of the key of our and your's success. To give you the best services we can, our engineer need to understand your request , may be replicate the probem you ask , and give you a proper and sure answer. In order to do this in a structured way, we use a process and a management tools that will require a minimum process time and proper tools to avoid miss information with " quick email" .

Thanks for understand that.

Please follow the instructions below

Step 1 - Fill in the form

Step 1 - Fill in the form

To better help you, we need to identify you and your company. Please insert your company e-mail and your company name in order to allow us to easily identify you and to offer to you the best possible support. To send the request, you must accept the support conditions. After completing everything, click "Send".

This authorization will be done as soon as possible, within our business working day UTC + 2. As soon as we process the request, typically 24-48h, you will receive an email with the credentials at the email you indicate as contact. Be sure it's correctly written. A phone number will help us in case we need to contact you.

Step 2 - Access credentials

At the e-mail address entered in the initial form, an e-mail will be sent with access credentials.
Step 3 - Login with the credentials you receive

Step 3 - Login with the credentials you receive

Reconnect to the site and, with the your credentials, do the "Login"
Step 4 - Read Documentation or open a Support Case

Step 4 - Read Documentation or open a Support Case

Once logged in you will have the opportunity to choose between "Documentation" and "Cases"

"Documentation" is the section where you can find manuals, application notes and other documentation useful to make your product work. TIP: before opening a case, try to take a look at this section, the resolution of your problem could be at your fingertips.

"Cases" is the section where you can open the real requests for assistance and have a direct contact with our support team. Our target is to help you in the shortest time we can, but our main purpose is to give you a good and proper answer. Those things require time, to understand, because those things are complex and every customer is important to us.
Thanks for understanding
Step 5 - To open the Case go to

Step 5 - To open the Case go to "Cases" and select New Case

Step 6 - Fill the technical support form

Step 6 - Fill the technical support form

A new form will open and you’ll be able to insert the type of request and the type of problem. We ask you to be as precise as possible including, in addition to the problem encountered, and the identification data of the board/product (product number, serial number, DC, order code); in this way we could offer you the best possible support.
After entering all the data, press "Send". The request comes directly to our support team who will try to give you the best assistance in the shortest possible time.
TIP: to make the support as efficient as possible install on your computer Team Viewer, headphones and microphone: they may be useful to communicate with our team.

Move to below step 7

Step 7 - How to see all open Cases (will this be by company or by individual?  If individual you can indicate “your” open cases.)

Step 7 - How to see all open Cases (will this be by company or by individual? If individual you can indicate “your” open cases.)

Pressing "List Case" you’ll have the history of all the open Cases and you will to be able to monitor their statuses, maintain a dialog with our support team and to close once resolved.

Request that once a case is opened you try to maintain a dialog within the case and not start a new case unless it is for a separate “problem” warranting a separate technical investigation.