Tech. Support
(request for new user)
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Novasom VS Competitors

Solution Oriented Approach

Time is of the essence, “the market won’t wait”, and you can’t do everybody’s job.
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Different Thinkng

The reasons why a Novasom Industries’ board is different from those of our various worldwide competitors are numerous, the most insidious being the hidden ones.
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Industrial Product

Novasom is an industrial product, the result of a careful selection process of components and design techniques refined over years and years of improvement and experience.
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Engineering and Support

The applications that our customers face every day are complex challenges, where the presence of an SBC like the Novasom Industries’ SBC, which is stable, industrial, well-functioning and supported, is only one of the ingredients.
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Why choose Novasom

Many reasons to choose our products
0%
Custom Design
Time, cost and risk are very high
0%
SOM+carrier homemade
Time, cost and risk are very high
0%
Novasom Standard
Dramatically cuts, near to 0, all the phases
0%
Novasom Custom
Time, cost and risk very low, all the phases

Experience

At Novasom Industries we have several years of engineering experience where we have used our expertise, to develop products focused on solving typical application issues that are extremely common with our customers.

Solutions

That’s why, thanks to our industrial single board computers (SBC), we can offer solutions and not just simple cards.

Industrial Products

Our boards are industrial products with many features already implemented that allow our customers to find the right solution for the final product in the shortest possible time. This is possible because our products are much more sophisticated, versatile, flexible and powerful than it seems from outside.

Engineering and Support

We know exactly how to use our systems so we offer a free support and technical service that allow you to best fit our product into your application. We’re always present for our customers. Moreover, we have really opted for flexibility as our general attitude: we can realize, from one of our standard boards, a fully customized product within a few months. We are so skilled and organized in doing this that we have a standard service named “SBC Customization” with a fixed price that includes the engineering service to customize one Novasom SBC plus one run of 5 Alpha prototypes.

Our U5, M7 and M8 boards are made according to the RASPMOOD design.

RASPMOOD

RASPMOOD means form factor, mechanical holes, expansion pin on strip, connector kind and position same as the famous Pi Family.

Call us to discover how it works

Our specific customized SBC that will solve all your problems is around the corner.

Solution Oriented Approach

Time is of the essence, “the market won’t wait”, and you can’t do everybody’s job.
Read more

Different Thinkng

The reasons why a Novasom Industries’ board is different from those of our various worldwide competitors are numerous, the most insidious being the hidden ones.
Read more

Industrial Product

Novasom is an industrial product, the result of a careful selection process of components and design techniques refined over years and years of improvement and experience.
Read more

Engineering and Support

The applications that our customers face every day are complex challenges, where the presence of an SBC like the Novasom Industries’ SBC, which is stable, industrial, well-functioning and supported, is only one of the ingredients.
Read more
We believe that a good technical support is one of the key of our and your's success. To give you the best services we can, our engineer need to understand your request , may be replicate the probem you ask , and give you a proper and sure answer. In order to do this in a structured way, we use a process and a management tools that will require a minimum process time and proper tools to avoid miss information with " quick email" .

Thanks for understand that.

Please follow the instructions below

Step 1 - Fill in the form

Step 1 - Fill in the form

To better help you, we need to identify you and your company. Please insert your company e-mail and your company name in order to allow us to easily identify you and to offer to you the best possible support. To send the request, you must accept the support conditions. After completing everything, click "Send".

This authorization will be done as soon as possible, within our business working day UTC + 2. As soon as we process the request, typically 24-48h, you will receive an email with the credentials at the email you indicate as contact. Be sure it's correctly written. A phone number will help us in case we need to contact you.

Step 2 - Access credentials

At the e-mail address entered in the initial form, an e-mail will be sent with access credentials.
Step 3 - Login with the credentials you receive

Step 3 - Login with the credentials you receive

Reconnect to the site and, with the your credentials, do the "Login"
Step 4 - Read Documentation or open a Support Case

Step 4 - Read Documentation or open a Support Case

Once logged in you will have the opportunity to choose between "Documentation" and "Cases"

"Documentation" is the section where you can find manuals, application notes and other documentation useful to make your product work. TIP: before opening a case, try to take a look at this section, the resolution of your problem could be at your fingertips.

"Cases" is the section where you can open the real requests for assistance and have a direct contact with our support team. Our target is to help you in the shortest time we can, but our main purpose is to give you a good and proper answer. Those things require time, to understand, because those things are complex and every customer is important to us.
Thanks for understanding
Step 5 - To open the Case go to

Step 5 - To open the Case go to "Cases" and select New Case

Step 6 - Fill the technical support form

Step 6 - Fill the technical support form

A new form will open and you’ll be able to insert the type of request and the type of problem. We ask you to be as precise as possible including, in addition to the problem encountered, and the identification data of the board/product (product number, serial number, DC, order code); in this way we could offer you the best possible support.
After entering all the data, press "Send". The request comes directly to our support team who will try to give you the best assistance in the shortest possible time.
TIP: to make the support as efficient as possible install on your computer Team Viewer, headphones and microphone: they may be useful to communicate with our team.

Move to below step 7

Step 7 - How to see all open Cases (will this be by company or by individual?  If individual you can indicate “your” open cases.)

Step 7 - How to see all open Cases (will this be by company or by individual? If individual you can indicate “your” open cases.)

Pressing "List Case" you’ll have the history of all the open Cases and you will to be able to monitor their statuses, maintain a dialog with our support team and to close once resolved.

Request that once a case is opened you try to maintain a dialog within the case and not start a new case unless it is for a separate “problem” warranting a separate technical investigation.