Tech. Support
(request for new user)
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Raspmood

Maybe you like red fruits, healthier than other things…

A community board is a cheap object, and it seems to work fine, with apparent support, drivers and tools available around the web. It was done for a single hobbyist user that wants to play a game, install it at home to listen to music, control the window shades or watch a movie or anything else requiring intelligence and not otherwise available.

They are great to experiment with for an application at a prototype level. Fast, cheap, lots of free software you can use and reuse. Perfect for experimenting with.

be careful with raspberry

Think before you take the next step

The use of these kinds of boards for an industrial application, opens the door to a long list of unexpected problems, starting with the availability of the board when you need it (they are sold when they have it, no more…). Think of the quality problems you may have due to a fast-cheap and approximate production cycle. Think about the mostly hidden and dangerous problems you may have from the field because they are not designed to be used on a 100% on line mission or to survive EMC or environmental stresses, or to be connected and reconnected multiple times.
At the end, the community board that seemed so nice when you started, becomes a nightmare when you have a really specific problem, and nobody is obligated to help you.

so?

We’ve developed a class of our SBCs (U5-M8-M7 series), that you can simply plug in to replace directly the community board you’ve used, where mounting holes are the same, connectors are in the same position, I/O strip pin is the same with exactly the same functions and low level range software.

RASPMOOD

RASPMOOD means form factor, mechanical holes, expansion pin on strip, connector kind and position same as the famous Pi Family.

So, from the HW side, it’s a real plug and play.

And you may say yes from the Hardware discussion, and from the SW side? These “Raspmood” boards support Debian Linux O.S., used from the famous community board as it is, so you can simply install your application exactly as you install it now on your community board. Nothing to be recoded nothing to reassemble. No problems to be expected.

Don't believe?

Give us a try!

Drop us an email and we’ll show you how to get started

Contact us

Novasom Industries

NOVASOM INDUSTRIES - USA

Federal ID Number 811523802

NOVASOM INDUSTRIES - EUROPE

VAT RO36203804
R.C. N. J40/8303/14.06.2016

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We believe that a good technical support is one of the key of our and your's success. To give you the best services we can, our engineer need to understand your request , may be replicate the probem you ask , and give you a proper and sure answer. In order to do this in a structured way, we use a process and a management tools that will require a minimum process time and proper tools to avoid miss information with " quick email" .

Thanks for understand that.

Please follow the instructions below

Step 1 - Fill in the form

Step 1 - Fill in the form

To better help you, we need to identify you and your company. Please insert your company e-mail and your company name in order to allow us to easily identify you and to offer to you the best possible support. To send the request, you must accept the support conditions. After completing everything, click "Send".

This authorization will be done as soon as possible, within our business working day UTC + 2. As soon as we process the request, typically 24-48h, you will receive an email with the credentials at the email you indicate as contact. Be sure it's correctly written. A phone number will help us in case we need to contact you.

Step 2 - Access credentials

At the e-mail address entered in the initial form, an e-mail will be sent with access credentials.
Step 3 - Login with the credentials you receive

Step 3 - Login with the credentials you receive

Reconnect to the site and, with the your credentials, do the "Login"
Step 4 - Read Documentation or open a Support Case

Step 4 - Read Documentation or open a Support Case

Once logged in you will have the opportunity to choose between "Documentation" and "Cases"

"Documentation" is the section where you can find manuals, application notes and other documentation useful to make your product work. TIP: before opening a case, try to take a look at this section, the resolution of your problem could be at your fingertips.

"Cases" is the section where you can open the real requests for assistance and have a direct contact with our support team. Our target is to help you in the shortest time we can, but our main purpose is to give you a good and proper answer. Those things require time, to understand, because those things are complex and every customer is important to us.
Thanks for understanding
Step 5 - To open the Case go to

Step 5 - To open the Case go to "Cases" and select New Case

Step 6 - Fill the technical support form

Step 6 - Fill the technical support form

A new form will open and you’ll be able to insert the type of request and the type of problem. We ask you to be as precise as possible including, in addition to the problem encountered, and the identification data of the board/product (product number, serial number, DC, order code); in this way we could offer you the best possible support.
After entering all the data, press "Send". The request comes directly to our support team who will try to give you the best assistance in the shortest possible time.
TIP: to make the support as efficient as possible install on your computer Team Viewer, headphones and microphone: they may be useful to communicate with our team.

Move to below step 7

Step 7 - How to see all open Cases (will this be by company or by individual? If individual you can indicate “your” open cases.)

Step 7 - How to see all open Cases (will this be by company or by individual? If individual you can indicate “your” open cases.)

Pressing "List Case" you’ll have the history of all the open Cases and you will to be able to monitor their statuses, maintain a dialog with our support team and to close once resolved.

Request that once a case is opened you try to maintain a dialog within the case and not start a new case unless it is for a separate “problem” warranting a separate technical investigation.